Frequently Asked Questions

Find quick answers about ordering, shipping, returns, product fitment, and support at Jiang Car Gear.

Do you offer free shipping?

Yes. Jiang Car Gear offers free standard shipping on orders shipped within the United States, with no minimum purchase required.

How long does shipping take?

Orders are typically processed within 1–3 business days. After shipment, delivery usually takes 7–12 business days. Total estimated time from order to delivery is generally 8–15 business days.

How can I track my order?

When your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Why did my order arrive in separate packages?

Orders containing multiple items may ship separately and arrive on different days. Tracking information will be provided for each shipment when available.

What if I entered the wrong shipping address?

Please contact us as soon as possible. If you notify us within 12 hours of placing your order, we will do our best to update the address before shipment. Packages generally cannot be redirected once they have shipped.

What is your return policy?

You may request a return within 30 days of delivery. Eligible items should be unused and in the same condition in which they were received, with all original parts and accessories included.

Who pays for return shipping?

If an item is damaged, defective, or incorrect, Jiang Car Gear will cover the return or replacement process. For other returns, such as a change of mind or ordering the wrong size, the customer is responsible for return shipping costs.

What if my order arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery and include a photo of the issue. We will review the case and arrange a replacement or refund when appropriate.

How long do refunds take?

Once an approved return is received and inspected, refunds are issued to the original payment method. Your bank or payment provider may take approximately 5–10 business days to post the refund.

How do I know whether a product fits my vehicle?

Always check the product description, listed year, make, model, dimensions, and fitment notes before ordering. Some products are universal while others are vehicle-specific. If you are unsure, contact us before purchasing.

Can I exchange a product for a different size, color, or fitment?

Yes. Contact us and we will help you determine the appropriate exchange option when available.

Do you ship internationally?

At this time, Jiang Car Gear ships within the United States only.

How can I contact Jiang Car Gear?

For order, shipping, return, or product-fitment questions, please email hieuuhungg08@gmail.com. We typically respond within 24 hours on business days.

For additional details, please review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.